FAQ

We follow even more stringent guidelines than those set by the E.U. to eliminate over 2,700 potentially harmful ingredients from our formulas. No parabens, phthalates, sulfates, petrolatum, PEGs, cyclic silicones, EDTA, or BPA.

Our products are also free of formaldehyde-releasers or donors; ethanolamine compounds; BHA and BHT; toluene; GMO; hydroquinone; triclosan; palmitate; methylisothiazolinone; methylchloroisothiazolinone; methyl cellosolve; benzophenone, oxybenzone and its derivatives; benzalkonium chloride; triclocarban; bronopol; glycol ethers; ethoxylated chemicals; barium; urea; mercury or mercury compounds; sodium lauroyl sarcosinate; coal tar; nanoparticles; butoxyethanol; resorcinol and 2-methylresorcinol; and butylene/ethylene/styrene copolymer and ethylene/Propylene/styrene copolymer.

The Mascara, most of our skin care, and our brushes are vegan. You can see our full vegan assortment here:https://jonesroadbeauty.com/search?q=vegan&type=product. Other products in our collection contain beeswax and carmine. While these ingredients aren’t vegan, we find them to be the best options for creating formulas that are both high-performing and safe.

All Jones Road products are cruelty-free.

All Jones Road products are formulated without gluten. They are not manufactured in gluten-free facilities.

Jones Road products are developed and produced in the United States and Germany.

Miracle Balm has an opened shelf life of 18 months.

The Mascara has an unopened shelf life of 18 months and an opened shelf life of 6 months.

All other Jones Road products have an unopened shelf life of 24 months and an opened shelf life of 12 months.

Jones Road unit cartons are made from 100% recyclable Forest Stewardship Council®-certified post-consumer fiber. Our product shippers are also recyclable.

Jones Road was founded by a makeup artist, remember? We’re ready to help you find your perfect shade. Here is our Miracle Balm Quiz! P.S. We also have quizzes for our Face Pencil and What The Foundation!

You can check your order status on your Account page—the status will be updated as soon as your order is placed and again when your order ships.

Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 3-4 business days. Once your order has shipped, you’ll receive an email from hi@jonesroadbeauty.com with tracking information.

We can't make any changes to your order after it's submitted, but if you would like to cancel it, please email hi@jonesroadbeauty.com and we'll do our best.

Jones Road accepts all major credit and debit cards, including Visa, Mastercard, Discover, and American Express. We also accept PayPal and Apple Pay.

Jones Road Beauty offers optional Package Protection to safeguard your online purchases against loss, damage, or theft during transit. By adding Package Protection at checkout, your order is guaranteed a faster resolution for any shipping-related issues—allowing us to issue a replacement of your original order at no additional cost to you if it is lost, damaged, or stolen after the carrier’s proof of delivery.

Claim Process:
Filing a claim is easy. If Package Protection has been added to your order and your shipment is affected by the scenarios listed above, we guarantee a complete replacement order to be processed and shipped out promptly, at no additional cost to you.

Please email our dedicated customer support team at hi@jonesroadbeauty.com within 7 days of the carrier’s posted delivery date and we will assist with all Package Protection claims. We'll offer support through every step of the claims process and make sure your no-cost replacement order is complete and arrives smoothly.

Jones Road currently ships throughout the US, Canada, UK (including England, Wales, Scotland, and Northern Ireland, excluding Crown Dependencies) and across the EU (Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Spain).

US: Free standard shipping for orders over $85. For orders under $85, shipping is $6.95.

Canada: Free standard shipping for orders over $125 CAD. For orders under $125 CAD, shipping is $13 CAD.

UK: Free standard shipping for orders over £75 GBP. For orders under £75 GBP, shipping is calculated at checkout.

EU: Free standard shipping for orders over €85 EUR. For orders under €85 EUR, shipping is €7 EUR in Germany, France, Ireland, Italy, Spain, Netherlands, Portugal, Belgium, Austria, Finland, Luxembourg. For orders under €85 EUR, shipping is €9 EUR in Croatia, Cyprus, Malta, Latvia, Lithuania, Slovenia and Slovak Republic.

Sales tax is applied to all US orders at checkout.

For Canadian orders, any applicable duties or import taxes are collected at checkout.

For UK orders, any applicable duties or import taxes are collected at checkout for orders over £135.

For EU orders, any applicable duties or import taxes are included in pricing.

For Canada orders, any applicable duties or import taxes are collected at checkout.

For UK orders, any applicable duties or import taxes are collected at checkout for orders over £135.

For EU orders, any applicable duties or import taxes are included in pricing.

You can explore and purchase the entire range of Jones Road products through various outlets:

Online: Visit our official website at jonesroadbeauty.com for the complete selection of our products, available for delivery right to your doorstep.

The Flagship Store: Stop by our flagship store located at 111 Grove St, Montclair, NJ 07042 for a hands-on experience with our products.

Greenwich Village Store: Explore our collection at our Greenwich Village location at 37 Greenwich Ave, New York, NY 10014.

Williamsburg Store: Come say hi to us in Brooklyn at 101 Metropolitan Ave,
Brooklyn, NY 11249

East Hampton Store: Check out our East Hampton location at 55 Main St, Suite 2, East Hampton NY 11937.

Palm Beach Store: Our Palm Beach location at 283 Royal Poinciana Way, Palm Beach, FL 33480
will be closed for renovation starting August 8, 2024. Please reach out to palmbeach@jonesroadbeauty.com with questions or to set up a virtual appointment. We look forward to welcoming you again in early September 2024

Bucktown Store: Stop by our Chicago storefront at 1655 N Damen Ave, Chicago, IL 60647

Liberty London: Visit the Jones Road Beauty counter at Liberty London, Regent St. Carnaby, London W1B 5AH, UK.

We look forward to welcoming you and assisting you in finding your perfect Jones Road beauty products.

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