Returns and Exchanges

Returns &
Exchanges
Made Easy

Feel confident shopping at Jones Road Beauty with our convenient returns and exchanges.

We always want you to be happy with your Jones Road Beauty purchase. Didn't find the perfect shade? Don't worry. Just contact us at hi@jonesroadbeauty.com, and we'll streamline the exchange process for you. If you'd rather a refund, that's absolutely fine too.

What’s your return and exchange policy?

You have 30 days from purchase
to return your items.

You have 45 days from purchase
to exchange your items.

Returns and exchanges exclude kits, sets, limited edition products, and apparel, which are final sale.

Please note: Returns or exchanges may be limited based on misuse or bulk purchases. Restocking fees may apply. Shipping charges are non-refundable. Learn more about our terms and conditions here.

Steps to Return or Exchange:

1
Visit the Returns Portal:

To process a return or exchange, please go to our Jones Road Beauty Returns and Exchanges Portal. Please enter your order number and associated shipping zip code directly into the portal. In the EU, for returns and exchanges over €140 EUR, a €6.95 EUR restocking fee will apply.

Jones Road Beauty Returns
2
Select Your Option:

Pick whether it’s a return or exchange, answer a few easy questions, and your shipping label is ready.
3
Pack & Ship:

If prompted to return your items, pack them in a box and attach the shipping label. Hand it over to your carrier, and we'll take care of the rest.

How do gift returns or exchanges work?

To process a return or exchange for product(s) received as a gift, please head to the Jones Road beauty Returns and Exchanges Portal. Enter the order number and associated shipping zip code. In the EU, for returns and exchanges over €140 EUR, a €6.95 restocking fee will apply.

How long does it take to process a return?

We're dedicated to processing your requests as quickly as possible. You'll receive an email confirmation once the exchange or refund has been initiated, generally within 24 hours or less.

What should I do if I bought the wrong shade?

Our makeup artist team is happy to help you find your perfect routine customized to your unique skin tone and type. Reach out to hi@jonesroadbeauty.com within the 45-day timeframe for a free consultation and make your exchange.